Refund & Cancellation Policy
Last updated 20 June 2026
This document is a practical first draft and REQUIRES LEGAL REVIEW. Replace every bracketed placeholder and confirm the content with a qualified adviser before relying on it.
This policy explains how cancellations and refunds work for ServiceFollow subscriptions. It operates alongside your rights under the Australian Consumer Law (ACL).
1. Cancelling your subscription
- You can cancel at any time from the billing portal in your account.
- Cancellation stops future renewals. Your plan remains active until the end of the current paid period.
- We do not provide pro-rata refunds for the unused portion of a billing period unless required by law.
2. Refunds
- Recurring subscription fees are generally non-refundable once a billing period has started.
- One-off onboarding/setup fees are non-refundable once onboarding work has commenced.
- If you were charged in error, or the service was not delivered as described, contact us and we will make it right.
3. Your Australian Consumer Law rights
Our services come with guarantees that cannot be excluded under the ACL. If there is a major failure you may be entitled to a refund or to cancel; for other failures we will remedy the issue within a reasonable time. Nothing in this policy limits those rights. [REQUIRES LEGAL REVIEW.]
4. Failed payments
If a payment fails we may retry it and will notify you. Access to paid features may be paused until billing is resolved.
5. How to request a refund
Email support@servicefollow.com with your account email and the charge in question. We aim to respond within two business days.