Support
Need a hand? We're here to help you get the most out of ServiceFollow.
Contact us
Email support@servicefollow.com and we'll get back to you.
Support hours: Monday–Friday, 9:00am–5:00pm AWST (excluding WA public holidays).
Response times
- Complete Scale Engine (priority): first response targeted within 1 business hour.
- Fast-Start Automation (email): first response targeted within 1 business day.
- Critical issues affecting sign-in or billing are prioritised regardless of plan.
Before you write in
To help us resolve things quickly, include:
- The email address on your account.
- What you expected to happen and what happened instead.
- A screenshot or the lead/page where you saw the issue, if relevant.
Billing & account
Manage your subscription and invoices from the billing portal in your account. For refunds and cancellations, see our Refund & Cancellation Policy.